Exceptional Customer Service - $299.00

In today's competitive environment, customer service is a key tactic to create competitive advantage, word of mouth referrals and repeat business. This practical course gives those who are responsible for managing customer service key concepts, tools and techniques.

The course introduces a simple framework for customer service managers which simplifies the management of customer service. Practical applications of this framework during the course ensure that participants can apply them in their workplaces for competitive advantage.